Refund and Returns Policy

Last Updated: [Date]

At Custom Brand Hub, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. This policy outlines your rights to refunds and returns in compliance with UK consumer protection laws.

1. Your Right to Cancel & Return

1.1 Consumer Rights (UK Law)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel and return your order within 14 days of receiving the goods, for any reason, as long as the item is unused and in its original condition.

1.2 Exceptions to Returns

We cannot accept returns for the following items unless they are faulty or not as described:

Personalised or Custom-Made Products (e.g., custom branding, engraving, or made-to-order items).
Hygiene or Perishable Goods (e.g., clothing items worn, opened cosmetics, etc.).
Gift Cards or Downloadable Digital Products.

2. How to Initiate a Return

2.1 Return Process

If you wish to return an item, please follow these steps:

Contact Us – Email our customer service team at [email protected] within 14 days of receiving your order, stating:
- Your order number.
- The item(s) you wish to return.
- The reason for your return.
Return the Item – Once your return request is approved, you will receive instructions on how to return the product. The item must be sent back within 14 days from the return approval date.
Condition of Returned Items – Items must be unused, in their original packaging, and include all accessories (if applicable).
Proof of Return – We recommend using a tracked delivery service, as we are not responsible for lost or damaged returns.

2.2 Return Address

[Your Business Name]
[Your Return Address]
[City, Postcode, UK]

3. Refunds

3.1 When Will I Receive My Refund?

Once we receive and inspect your returned item, we will process your refund within 7-14 business days. Refunds will be credited to your original payment method.

3.2 Refund Exclusions

Shipping Costs: We do not refund original shipping costs unless the item is faulty or incorrect.
Return Shipping Costs: You are responsible for return shipping fees unless the item is defective or incorrect.

4. Exchanges

We do not offer direct exchanges. If you wish to swap an item, please return the original purchase for a refund and place a new order.

5. Faulty or Incorrect Items

5.1 Defective Products

If your item is faulty, damaged, or incorrect upon arrival, please contact us within 48 hours of delivery with:

A description of the issue.
Photos of the product and packaging.

We will arrange a replacement or a full refund, including return shipping costs.

6. Contact Us

For any return or refund inquiries, please contact us at:

📧 Email: [email protected]
📞 Phone: [Your Contact Number]